Within 60 days after the date of delivery, you may exchange or return your item for a full refund. For Fuse +Plus lenses, this add-on is for one extra lens replacement over the lifetime of your lenses. This company is great. You are using an out of date browser. I have used replacement lenses from other "recomended" companies, and "Optique's" (often costing significantly more than the original". High Performance. In the case that the original payment method is unavailable, store credit will be provided. If we find Fuse Lenses at fault, we will expedite an exchange - no return necessary. It shouldn't be this hard to provide a return and refund. We will return your sunglasses in the same condition that they lenses for; including rimless frames, lenses with a curvature I never have a second though about recommending fuse lenses to anyone that is looking for the best quality replacement lenses that you can buy. We were sent the wrong size and after attempting to request a return they haven't responded back with anything other than a potential replacement for the lenses which I don't want. Previous reviews for Fuse Lenses were mixed from what I read, but I was eager to get my hands on them and see for myself. In the event a suitable replacement cannot be The Lido frames are really comfortable! are sent to us in. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Today, Fuse Lenses sells its own sunglasses and prescription lenses, in addition to replacement lenses for top brands including Oakley, Ray-Ban, Costa Del Mar, and Maui Jim! And they offer Prescription, Polarized, Photochromic, and Clear lenses. All lens purchases include a 60-day guarantee. 4 categories. However, we are still here to help! The brands listed do not endorse, sponsor, support, or associate with Fuse Lenses. Terrible experience. Thank you for the 5-star review! They told me that black mirror were similar to black iridium when in fact they're more like chrome iridium. test exactly like a pair of ANSI Z87.1 approved lenses, How the Oakley Cables Sunglasses Surprised Us | Review & Guide. I expected I hear back when they crunched the numbers. The lenses we received are 2mm thick with nice even bevels around the perimeter and have the correct base curvature. Please feel free to reach out to get this completed. I have always had a great experience with this company. of more than 8-base, or one-piece/shield style frames. :). I received my AMP carbon lenses for my Oakley Half jacket 2.0's. They fit great but the left lens had an extra cut out that left a very very small gap between the lens and the frame. I didn't expect them to give me anything free- I did ask if they would consider the cost of the unusable pair they sent in pricing the replacement lenses. If you have a screenshot of your responses that never came through to us that you can send to me, I will be happy to look into why it never came through our system. I've submitted another request order and I received another email about a replacement and I politely let the person know that I'm not interested in an exchange but I have yet to hear from them again. Please do not ship anything back before contacting customer service from ourHelp Center. It has been difficult in these times since we are in our busy season and trying to hire, but no one wants to work nowadays. The staff is highly trained to answer the most difficult questions, as well as, custom manufactured lenses. I was so happy with the first set, I ordered replacement lenses for the other three pairs as well. All replacement lenses are custom-made to order by Fuse Lenses and will not contain any other brand's associated logo or markings. Your order was ordered 3-years ago, which is out of warranty. . Great service. Our lenses will fit your frames! Just add the extra warranty to your cart, and we will add on another 1 year, 1 time replacement to your purchase. If you ship the order back with your own postage, those shipping fees will be non-refundable. Fuse Lenses logo and images are the copyright of EyeCandy Eyewear LLC. At this time, Log in to gain access to pre-order our best selling and fastest-going lenses. Within 60 days after the date of delivery, you may exchange or return your item for a full refund. For Fuse PRO lenses and Sunglasses, this add-on is for one extra lens replacement over the lifetime of your lenses. On top of that, I did not receive the replacement but received a confirmation that it was delivered. They emailed and asked for the Rx again. All lens purchases include a 60-day guarantee. Depending on where you live, the time it may take for your exchanged product to reach you may vary. International labels are unable to be provided. Starting at $79.99. If for some reason, your item is received and a refund is not approved, customer service will notify you by email. All claimed to have quality "just as good" as what came on the glasses, only to find they werent. Looked closer and a layer is peeling off both lenses. All lens purchases include a 1 year, 1 time replacement warranty standard, no questions asked. If you need anything else in the future, please don't hesitate to reach out. I received an apology and assurance that all haste would be given my order. Twice more I nudged them all I got were ads. Anyone can write a Trustpilot review. They offer excellent prices and a customer service team that is unmatched! I can`t stop thinking the scenario I was trying to replace a faulty lens. Companies can ask for reviews via automatic invitations. I ordered the wrong lenses, basically because I ordered too quickly -- didn't check the base tint, which was an amber I didn't like. I didn't expect them to give me anything free- I did ask if they would consider the cost of the unusable pair they sent in pricing the replacement lenses. Not a big deal if you collect Frogskins and the like, but X-Metals all use Base 8, so youll find fewer options. Fuse Lenses is not associated with any other brand. Are they worth the cost? All lenses meet or surpass ANSI Z87.1 standards for impact resistance. Home Services Auto Services Fuse Lenses 4.3 (41 reviews) Claimed $ Eyewear & Opticians Edit Closed 9:00 AM - 5:00 PM See hours See all 36 photos Write a review Add photo Thank you so much to Fuse and I would recommend them to anyone out there in need of " in 11 reviews just ask us! The fit was perfect for every pair of Oakleys I installed the Fuse lenses in. Customer service made sure I ordered the correct lenses for my glasses, and was exceptionally helpful with all my questions. If you ship the order back with your own postage, those shipping fees will be non-refundable. they are deep red only. Can you send us an email at [email protected]? Overall, these lenses delivered on quality, and we were impressed with the fit on our discontinued X-Metals. What are Fuse Lenses? Standard shipping rates apply to priority and express shipping. We are always happy to help with a warranty replacement, so don't hesitate to reach out if needed. Here are 8 tips for writing great reviews. I reached out to Fuze via email. I just received the replacement Fuse +Plus polarized lenses for my favorite Donna Karen sunglasses. Ordered new lenses for my Maui Jim sunglasses after my factory one got scratched. Never a reply. Log in to gain access to pre-order our best selling and fastest-going lenses. Additionally, past 60 days we are unable to offer you a refund. Additionally, past 60 days we are unable to offer you a refund. To complete your return, we require proof of purchase.. We get a ton of packages, so please do not send your items back without first receiving a Return Merchandise Authorization (RMA) number. We are thrilled that you are enjoying the lenses. My first set of replacement lenses lasted 5 years before the mirror coating faded. Do you buy a whole new pair of sunglasses? It wasn't. Twice more I nudged them all I got were ads. I expected I hear back when they crunched the numbers. What a joke they are. Easy to install. Bad design!MJ were quoting over $100 plus additional fees for processing for a repair. Warranty redemptions may only be used for a lens of the same value and for the same frame as the original purchase. I am happy to hear that you loved the new lenses. Fuse Lenses reserves the right to refuse an unwarranted warranty request. Subscribe Now Current May 2023 Coupon Codes & Deals Save 15%On Fuse Lenses 97% Show Code Click to get Coupon Code for 15% Off Any Order Show Code Get 50% Off Your Order With Promo Code Show Code Take 15% Off Everything Show Code Get 20% Off Orders + Free Gift Show Code Enjoy 15% Off Prescription Products Show Code Enjoy Free Sleep Tee With Purchase Want to know more about Fuse Lenses? They answered within an hour, confirmed the correct size and offered to replace them.They then shipped the replacement lenses before even had chance to ship the wrong ones back - they have arrived and fit perfectly.All this at no additional cost to me.This service sets a benchmark that others should aspire to. To start, these are genuinely top-quality replacement lenses. Return shipping costs will always be the buyers responsibility. We are unable to accept returns on our prescription lens orders. Weve had no headaches and no sense of any distortion after wearing the Red Mirror Fuse lenses for the past two weeks. shipping both ways) will cover up to three frames. Fuse Lenses have become of the biggest aftermarket lens suppliers. Fuse +Plus lens purchases include a lifetime, 1 time replacement guarantee. If your lenses become damaged at any time during the warranty time period, simply contact customer service at [email protected] to get a fresh set of lenses. I purchased a second set of replacement lenses, not realizing they had a one-time warranty replacement guarantee. If your lenses become damaged at any time during the warranty time period, simply contact customer service from our Help Center to get a fresh set of lenses. As an AV8TOR, the Polarized Mirror lenses equal or exceed those lenses made by the major manufacturers. Note: This feature currently requires accessing the site using the built-in Safari browser. Presciption lenses are covered by a 1 year, 1-time replacement warranty that covers manufacturer defects. One $20 Transformation Fee (that covers lab processing and I was trying to communicate with a lady named Danniele, about an order and the shipping procedure and the answers I was receiving were like automated from a robot. There was no response from you after that. Date of experience: March 10, 2023 Useful Share Reply from Fuse Lenses Any usage of their trademarks is only to describe the products bearing those marks. The brands listed do not endorse, sponsor, support, or associate with Fuse Lenses. Thank you for your support and please feel free to reach out if you need anything in the future. Im a customer for life!! If you are unhappy with your prescription lenses, contact us for help. Information provided by various external sources. For Fuse +Plus lenses, this add-on is for one extra lens replacement over the lifetime of your lenses. It would be a dead end. We do not guarantee that we will receive your returned item. found, a stipend for the current value of your sunglasses, up Fuse specializes in replacing sunglass lenses. He has sent the link to print the prepaid shipping label to return the lenses as of this morning. That's possible. We have a great warranty as well. I apologize for any inconvenience. I ordered lenses in March. It doesnt matter if something happens today, tomorrow, or 10 years from now -- weve got your back. Have A Question? Never heard back. I have 4 emails to ZACH: 5/5/21 I email** the prescription to Zach in response to him asking for it. Ive also recommended to family and friends. Additionally, past 60 days we are unable to offer you a refund. I am very pleased with the lenses. An optical screwdriver can provide a quick fix in case your sunglasses need tightening. At this time, we do not offer any other replacement parts or frame repairs. Starting at $79.99. To test the durability, I performed a classic Hammer and Scratch test. My sunglasses look brand new and I get more compliments now then when I bought my sunglasses. From the everyday to the extreme, we have lenses to meet your needs. To be eligible for a return, your item must be unused, in the original packaging, and in the same condition that you received it. Today they offer replacement Oakley lenses for over 400 models. shipping was fast, and my order arrived within 5 days of me placing my order. For the lenses we received, almost all of the colors were spot on to their Oakley equivalents. 12/10!! Thank you so much for the great review, ******! Are you thinking about getting polarized sunglasses? Great. What do you do when your lenses get scratched or crack? Having said that, the top one is clearer. We were able to easily install them in our frames without any bending. And they stood up to the hit like a champ. Every pair of Fuse Sunglasses are named for a local island so you can bring a piece of your paradise with you, wherever you go. We do guarantee fit and would love to help get you the lenses you need! From the everyday to the extreme, we have lenses to meet your needs. Nice to change the look and keep your favorite frames. Wow - nice effort. My less than a year old lenses are both delaminating. I did immediately. Would not recommend. Quality product and they stand behind their products too!! Thank you again! Your Fuse sunglasses include a microfiber cloth bag for cleaning and storage, a sticker to spread Fuse around, and of course, the star of the show: your brand new shades. There may be some additional processing time before a refund is posted. This means you wont have any issues installing your new lenses into your sunglasses. But, overall, the durability and scratch resistance of these lenses impressed us! Fuse Lenses provides you with superb quality and high-technology sunglasses for functional and stylish reasons. To start a return or exchange, contact us at from our Help Center. *Please make sure to send the frames with all When will I receive items ordered with my concierge service order? One year old and starting to fall apart, cannot reccommend.Order number #262815. ordered 2 sets of persol replacement lenses one set not even close to fitting other set model # was wrong shipping was quick doesn't matter when product is wrong. For a better experience, please enable JavaScript in your browser before proceeding. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Are they worth the cost? I wish more people knew about the kind of American quality you guys are putting out, at a price everyone can afford. I'm one happy customer. We do have a great warranty for all of our lenses. I did not have to wait for them to receive the lenses before sending me the correct ones. Yes, Non-Polarized and Polarized Fuse lenses come with a 1 year, 1-time replacement warranty. After, Laura R. said: I just went to Dr Tupps for the first time, and it was the best eye, Kyle M. said: I showed up first thing in the morning to have an adjustment done to my, VIP Eye Care & Optical Boutique at Carillon, We are Tampa Bay's Most Awarded Optical with two Optical Boutiques in St. Petersburg., Bre C. said: I have been a patient at this business for years and they have a new, Charlie R. said: Store seemed clean overall and the cashier was friendly. We truly appreciate you. To start a return or exchange, contact us at from our Help Center. From the everyday to the extreme, we have lenses to meet your needs. Unfortunately, we are not able to modify our product declarations in order to lessen international customs charges. You ordered the standard Polarized lenses which do not come with the saltwater protective coating, like the Fuse +Plus option offers. Salary information comes from 11 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Today, Fuse Lenses sells its own sunglasses and prescription lenses, in addition to replacement lenses for top brands including Oakley, Ray-Ban, Costa Del Mar, and Maui Jim! Easy to fit too. If you notice your prescription is inaccurate within that time frame, we will remake your lenses at no charge to you. We would just need that information before we start. I am DONE with Fuse lenses! From speaking with Fuse, they are continuously adding colors, and overall the color section impressed us! But we wanted to see how they compare to original lenses and if theyre worth your time. The $20 fee covers handling and all standard shipping costs for up to three frames. 40 reviews of Fuse Lenses "This organization distributes Top Quality Replacement Lenses for the majority of designer sun glass frames at a fraction of the cost. Have not seen the violet in person. We appreciate your support! I received an apology and assurance that all haste would be given my order. Fuse Lenses logo and images are the copyright of EyeCandy Eyewear LLC. We compared a standard eye chart with no lens in front, then with a Fuse lens and an Oakley lens. Length of processing time for your refund will vary. Eye test shots are hard to judge as one appears to be zoomed in more so there appears more pixilated. AMP Color Enhancing Lenses now inPRESCRIPTION, Fuse PRO is3x Strongerthan other lenses, Your Script. Customer Reviews are not used in the calculation of BBB Rating. You will receive an RMA number once you have started a return or exchange. You'll also get early access to our BIGGEST sale of the year. These are cheapo plastic and the mirror coating is crap. They only want the money. Created this site because of the lack of a place for the Oakley Community to talk. And if they don't, let us know. So I cannot recommend FUSE- there are more efficiently places online to order from. Unfortunately, gift cards are ineligible for returns. Any more than three would be subject to additional I will pass along your message. All Fuse Lenses are made in the USA. We are thrilled to hear that you were able to renew your timeless sunglasses. Unfortunately, prescription lenses are NOT covered for scratches or damage from misuse. They look great and fit the frames perfectly. Your responses after the 5th never came through to us. Now lets try these lenses out for ourselves. Unfortunately, we are unable to provide any prepaid shipping labels for these locations. First time I've used this company. All exchanges, outside of fit issues, will only be for the same frame as purchased. AMP Color Enhancing Lenses now inPRESCRIPTION, Fuse PRO is3x Strongerthan other lenses, Your Script. Oakley Re-Releases Iconic Sub Zero Sunglasses | First Look, Oakley Det Cord Sunglasses | Military Review & Guide, The Top 5 Oakley Camo Sunglasses | Hunting & Fishing. Based on the selection, price, and quality of Fuse lenses we reviewed, we would definitely say they are worth it. They sent a return shipping label, and shipped the replacement lenses as soon as I put the returned ones in the mail. Fuse Lenses has one of the largest selections of different colors and frames weve seen from an aftermarket lens company. Now they look brand new. I saw that you were in correspondence with Zach and he replied to you on May 5th asking if the prescription lenses would be Single vision or Progressive, as we would not be able to proceed without that information. our best to handle every order with care. These AMP lenses appear to be the Fuse Lenses version of the popular Oakley Prizm lenses. Fuse Lenses can create lenses for any brand of sunglasses! Great customer service. Just add the extra warranty to your cart, and we will add on another 1 year, 1 time replacement to your purchase. Keep reading for our complete breakdown of these lenses and how they stood up to our tests! We are more than happy to help and get this process completed. Program, you understand that there are risks involved. The refund amount will be equal to the value of the returned product, based on the discounted bundle price paid. We are thrilled to have been able to help you get your sunglasses back in working order again. If you need anything else in the future, please don't hesitate to reach out. We are not able to match our lenses to your Original lenses, nor include any original brand markings. All lens purchases include a 60-day guarantee. Sent in glasses for custom lenses. Ordering online was a breeze, and the lenses showed up in just a few days. Noticed some discoloration around the edges. I initially ordered a pair of Fuse lenses for my X-Metal XX, and they arrived as a base six curvature. Just add the extra warranty to your cart, and we will add on another 1 year, 1-time replacement to your purchase. Great lenses. Thank you so much for the great review and for trusting us with your eyeglass needs! Our custom lenses program cost includes the price of the lens and a $20 lab fee. 2-3 weeks for us to custom create and install your lenses. Thank you so much for sharing your experience, Bob! Selecting a frame brings you to the lens color and coating options. For prescription orders, we include a 60-day vision guarantee! These also come with a 1-year warranty. I ordered the wrong lenses and without question they sent me the right ones. event that your frame is lost or damaged, a replacement frame This is the first time weve ever had that happen for aftermarket lenses. After a couple emails back and forth, Ariana refunded my entire order, including shipping. They were super inexpensive and arrived quickly and as expected. If your lenses become damaged at any time during the warranty time period, simply contact customer service from our Help Center to get a fresh set of lenses. Islands have a way of making us leave the mundane behind; whether that means unwinding on a sandy beach or living it up on a party boat. Do you buy a whole new pair of sunglasses? I am very sorry for the delay. We do warranty all of our lenses for minimum one year and can definitely get a new set sent out to you asap. The lenses are good, the customer service is excellent, easy exchanges. But for current Oakleys, you likely dont need to worry about Base Curvature. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. If youve done those steps and still have not received a refund, please contact customer support. No way. . Don't settle for boring out-of-the-box designs. Warranty redemptions may only be used for a lens of the same value and for the same frame as the original purchase. Join the largest online Oakley community and let us know in the thread below! I switched out from the Oakley purple tint to the gold to match my motorcycle visor and I got polarized when I'm riding I can tell a difference. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. We would just need that information before we start. So I cannot recommend FUSE- there are more efficiently places online to order from. We get a ton of packages, so please do not send your items back without first receiving a Return Merchandise Authorization (RMA) number. Returns Buy with confidence! Then, just 3-5 more business days for you to receive everything back. Navigating the Fuse Lenses website is pretty easy since you can sort by the brand of your sunglasses in the main menu.
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