Cognizant Technology Solutions Services LLC. Independence Administrators strives to provide facilities, physicians, and other health care professionals with information to provide care to our customers . 100 Garden City Plaza, Suite 110Garden City, NY 11530. You can access our plans by following the links below: * These plans are not intended to be a replacement for major medical insurance and do not meet Minimum Essential Coverage as defined by the ACA. I do not have any pre existing medical conditions as my medical records demonstrate. As a matter of policy, BBB does not endorse any product, service or business. Global Claims Administration LLC: 3195 Linwood Road #201: Cincinnati: OH: 45208: Licensed . State Government websites value user privacy. Contact us today for assistance. This complaint concerns pre-existing medical conditions. I have challenged the classification of these claims for the past 9 months as all dates of service were initially classified as Pre-Existing Condition. Zelis Healthcare - Insight Benefit Administrators, Zelis Healthcare - Kentucky Health Administrators, Zelis Healthcare - Medical Benefits Administrators, Zelis Healthcare - Northern Illinois Health Plan, Zelis Healthcare - Regency Employee Benefits. I have submitted a dental claim for pre-authorization on behalf of a patient of mine at least six times. Short Term Medical Insurance is purchased for a defined period of time, and pays benefits for losses that occur due to sickness or accident. Kaiser Permanente also offers a dedicated phone line for Cigna PPO providers only for preauthorization questions - 888-831-0761. 1528 South El Camino Real, Suite 307, San Mateo, CA 94402, USA - Box 10787 Burbank CA 91510-0787 . I enjoy working with them and recommend to any type of business. A lock icon or https:// means youve safely connected to the official website. For 12 years and going strong. International Benefit Administrator Payer ID: 11329 Need to submit transactions to this insurance carrier? Toll Free 855-408-1212. Log in. International Benefit Administrator. See details. As may vary by group, please call the phone number listed on the member ID card. If entering Member Number, please copy it exactly from the card (ex. Call backs are scheduled with a Supervisor that NEVER happen. i have scheduled 10 different call backs over the past 5 months. As may vary by group, please call the phone number listed on the member ID card. In business since 1972, International Benefits Administrators (IBA) is a third party administrator that specializes in personalized health services and plan management. I have been hung up numerous times trying to resolve this issue. I also downloaded and submitted my medical records to IBA in January of 2020 along with my HIPAA form. You can access our plans by following the links below: Please read the terms and conditions of the Aetna International website, which may differ from the terms and conditions of www.interglobal.com/thailand. Please help get this resolved. International Benefits Administrators LLC: 100 Garden City Plaza Suite 110: Garden City: NY: 11530: . : Legal Department4534 Wornall Road, Mass General Brigham Health Insurance Company, Mercer Health & Benefits Administration LLC, MetLife Global Operations Support Center Private Limited. Im unsure but they may be playing me for a fool hoping that I would just forget about the claim, but I will not. . Typically, your User Name is your email address that you used at registration. Customer Reviews are not used in the calculation of BBB Rating. [email protected]. We have combined our businesses to create one market-leading health care benefits company. Learn about our HSA &HRA plans, Dental &Vision offerings, Pharmacy solutions, and Care Management, Learn about becoming a self-funded employer to save money and add value, IBA works closely with each individual client to establish Stop-Loss plans and uncover billing errors. Cuenca & Associates Insurance Agency Inc. All of the requested documents were submitted to the IBA on May 26, 2020, on July 7th, 2020, and sept. 2020 along with my HIPAA form. The highlights of STM include: year-round enrollment with no open enrollment period, coverage for individuals and families, and often a cheaper alternative to ACA/Exchange medical plans. Health Insurance ID Card; Welcome Letter (if applicable) Request from Support (you'll need your full, LEGAL name, date of birth, mailing address) Close. 2021 AFSLIC | WordPress Website Design & Development by NEWMEDIA, 2021 AFSLIC | WordPress Website Design & Development by. We will be contacting the member to discuss the current claim status in reference to the claims on file. S&S - Dunn & Associates Benefit Administrators, Inc. S&S - Employee Benefit Service Center, The, S&S - Enterprise Group Planning Inc. (EGP), S&S - Fox Everett, a division of HUB International Healthcare Solutions, LLC, S&S - Gravie Administrative Services, LLC, S&S - International Benefit Administrators, S&S - United Group Programs, Inc. (OptiMed Health Plans). (3) Kaiser Permanente offers external providers the capability to view claim status using a KPGuest Access portal. Trust me when I say I will fight this to the bitter end if I have too they cannot take our premiums for 13 years and on our first claim deny it 100% for something that was life or death yet that's exactly what they did. Either way, I lost much time over this so this review is at least warranted for now. Claims and Customer Service: International Benefits Administrators PO Box 576, Arnold, MD 21012. . IBA gives every office a fax or email. With Claims Guest Access, you will be asked to provide key information about the claim. UltraCare policies in Vietnam are insured by Baoviet Insurance Corporation Limited, and reinsured by Aetna Insurance Company Limited, part of Aetna International. BBB Business Profiles generally cover a three-year reporting period. They either give me a new address to have the claims sent to (all three new addresses turned out to be wrong) or have me email the document support supervisors (who are completely unhelpful and also gave me a wrong address). Customer Service is non-existent. I feel this company needs to pay for this surgery as my benefits book states this procedure is covered and I was told it would be. You and your administrative staff can quickly and easily access member eligibility and claims status information anytime, on demand. I told them I was appealing as the codes on the *** were wrong. Pharmacy Benefits Manager. On the home page, look for View claim status as a guest user under the Quick Links section. IBA cannot proceed any furtheruntil these have been received. My son had an emergency appendectomy, his body was toxic and he almost died IBA paid ZERO for the surgery or hospital stay!!! IBA's team is wonderful to work with. Insured Providers Self-Service Site . You may not be able to access certain secure sites and member pages on the Aetna International website unless you have previously registered for them or hold applicable policies. PO Box 2660. Eligibility Inquiry Furthermore, there was no Pre-Existing Conditions waiver offered to me by said Broker. Plans help pay for things like deductibles, coinsurance, out-of-network costs, travel, and other treatments. I have called DOZENS of times to try to get help. Still no luck, the bills are turned back on me. Either because something was done wrong or theyre escalating. This company has been extremely difficult for both me and my medical providers to work with. This company does not return phone calls. Keep up the great work. Please see the below response to Case # ********. I reached out to the doctor's office which they indicated no one has requested my medical records from this insurance company. Getting diagnosed with a critical illness can be overwhelming, both personally and financially. You rock! I have been trying to resolve my claims since January 2021. To use the Claims Guest Access portal, go to kp.org/providers and select the members KP region. For questions about benefits, eligibility or claims, please contact the number on the member's ID card. Never heard a word after that until a collection agency called stating they paid ZERO dollars to the hospital their notes this surgery should cost $3,000 ( for surgery and 3 day hospital stay what year do they think this is 1800??) To continue, please close this message or navigate using the links above. Contact Us Corporate Office 12221 Merit Drive Suite 1800 Dallas, Texas 75251 Oklahoma Office 3817 NW Expressway, Suite 810, Oklahoma City, OK 73112 (800) 850-7166 Claims Office El Paso, TX 221 North Kansas Street, Suite 1610. Please check your ID card for the correct number to call. Get International Benefits Administrators can be contacted at (878) 222-4410. If it goes past a year, then I assume theyre playing games and no other option but lawyers. He sent them an email and promised it would be updated, then said to go ahead and send the bills to the New York address and they would process them. InterGlobal is now part of Aetna, one of the largest and most innovative providers of international medical insurance. Patient Benefits Verification. I have been trying to reach the appeals department at ###-###-####, located on a letter I received today dated June 11, 2021. requesting information for me. One of the best Insurance business at 100 Garden City Plaza, Garden City NY, 11530 United States. Im unsure but they may be playing me for a fool hoping that I would just forget about the claim, but I will not. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We are constantly updating our benefits to see what else we can offer to our team. ABOUT IBA In business since 1972, International Benefits Administrators (IBA) is a third party administrator that specializes in self-funded health & dental plans with an emphasis on personalized services and efficient plan management. Relation Insurance Services - Specialty Risk Inc. Risk Insurance and Reinsurance Solutions Inc. Sentara Health Plans of North Carolina Inc. PO Box 576, Arnold, MD 21012, For Short Term Medical Members: Sometimes I was able to speak with Michael, and sometimes it sounded like someone simply hung up on me and directed me to a pre recorded message about providers. . I had this insurance plan from 2/5/202-8/4/2020. Learn more about Birdeye, Our firm has been working with IBA for many years and in my professional as well as personal experience, their team has always extended much attentiveness, responsiveness and care. I have never had any issues with IBA or any claims. Medical claims can be sent to: Insurance Benefit Administrators, c/o Zelis, Box 247, Alpharetta, GA, 30009-0247; EDI Payor ID: 07689 You will be contacted by Insurance Benefit Administrators regarding final pricing for the claims submitted in the weeks following submission. As of the writing of this letter, one of your supervisors has called me twice today stating that she called me yesterday. On the IBA website, I sent a message in regards to my claim, no response so far! At this moment, the member's claims are finalized due to the supporting documents that have been received. Please send all PPO and dental claims to the address on the back of . Should the member have additional questions, please call the claims department number on the back of the members insurance card. As my medical records show, I do not have any pre existing conditions and I am filing a complaint for the balance listed on May 29, June 12, and June 16 of 2020. Short Term Medical Insurance is purchased for a defined period of time, and pays benefits for losses that occur due to sickness or accident. From billing to just normal general questions. 325 N. Salisbury Street Due to HIPAA and the publication of this response, we cannot fully disclose the details of the member's claims. You have been redirected to an Aetna International site. Thank you IBA for your great service. When it comes to House Bill 346, Insurance Commissioner Mike Causey says the devil is in the LACK of details." The Medical Benefits Administrators model is designed to deliver the tools necessary for your plan to succeed, whether it's our flexible claims management system, our technology to unveil important decision support data, or our service solutions built around the voice of the customer and continuous improvement. Got a claim approved which was a headache in itself. This means we can better serve people who depend on Aetna International and InterGlobal to meet their health and wellness needs. The office sends, and IBA claims never to receive. We have contacted the member regarding claims processing. (516) 739-1060. Originally promised coverage has not been upheld. Contact; Login-Providers. 24 customer reviews of International Benefits Administrators. Note that complaint text that is displayed might not represent all complaints filed with BBB. Most of them are from last year. Zelis Healthcare - Britton Benefit Services, LLC. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. INTERNATIONAL BENEFITS ADMINISTRATORS - 100 Garden City Plz, Garden City, New York - Phone Number - Yelp Restaurants International Benefits Administrators 6 reviews Unclaimed Write a review Add photo Save Photos & videos Add photo Location & Hours Suggest an edit 100 Garden City Plz Ste 102 Garden City, NY 11530 Get directions Ask the Community I'm still awaiting response from the carrier. -Shahed Ahmad. Claim # ***************** I called again and was told that I needed to talk to benefits related to ************* after all of this and 6 months later. This claim must be escalated so far that God has been informed now. They have not been able to provide me with a copy of my policy for almost 3 weeks now & have told my health care providers that I am not insured nor in their system. Now Ive been waiting on line calling every month to get paid for that claim since 10 months ago. They rejected so many claims that now i am in collection. National Insurance Services of Wisconsin Inc. North Carolina Services for Dentistry Inc. c/o Ann MarattaP.O. We have attempted to reach the member at the number provided to IBA regarding claim status. How can we help? International benefit administration requires a centralized technology platform to streamline workflows and track providers, benefit plans, and core administrative processes. All the required documents have been repeatedly mailed, emailed and faxed since October 22, 2020. TriZetto - Diversified Administration Corp. TriZetto - Florida Health Administrators, Inc, TriZetto - Insurance Administrators of America, TriZetto Preferred Benefit Administrators, US Health Group - (Freedom Life Insurance Company & National Foundation Life Insurance), Zelis Healthcare - Advisory Health Administrators. This claim must be escalated so far that God has been informed now. Zelis Healthcare - Hawaii Mainland Administrators, LLC. I have been trying to reach my insurance company regarding unpaid claims at ###-###-#### as well as e-mailing customer service with no results. Amalgamated Employee Benefits Administrators Inc. c/o Bankole SongonugaSr. This has taken so much time and energy and yet still nothing has been resolved. If you did not have an email address, it may have been your phone number or Registration . Healthcare Benefits Billing Self-funding Compliance. Well guide you through the process. Provider tried to contact IBA customer services via phone but every time, representatives hang up on her. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I am not a provider. Claims and Customer Service: Currently nothing has been resolved. Benefit Type* Subscriber SSN or Card ID* Patient First Name Patient Gender* Male Female Patient Date of Birth* Provider TIN or SSN*(used in billing) Claim Start Date of Service* Claim End Date of Service* A voicemail was left detailing the current status of the member's claims on file. Employee Health Insurance Management Inc. Exemplar Health Benefits Administrator LLC, c/o Holland & Knight LLPAttn: Sydney Kanjuparamban10 St. James Avenue11th Floor, Harborside Plaza 3210 Hudson Street; Suite 803. Communication on all claims has been lacking. I have never seen a more poorly run health care benefits administrative servicing firm. Patient ID either Member Number or SSN The Patient ID is required. Zelis Healthcare - Exemplar Health Benefits. BBB Business Profiles are subject to change at any time. I was told that this is all a covered procedure because it was done in the surgical center for the ********** of Wisconsin. I have spoken with many of your CS team, some of them multiple times (John, Chambria, Wilbur/Will, Michael, Tiffany, Cait, Desiree, Ieisha and others who simply hung up on me), and NONE of them have articulated this clause to me. Every time I talk to a supervisor, they say they will review my account and they will follow up with me, and I hear nothing. ****** **** ********* has been doing business with IBA more than 20 years. Sounds easy enough right? Plans help pay for things like deductibles, coinsurance, out-of-network costs . My experience with International Benefits Administrators has been excellent. 1100. I have outstanding claims since 10-2020. International Benefits Administrators at 100 Garden City Plaza # 110, Garden City, NY 11530. The claim was submitted to the IBA for the services provided on April 2020 from Breast Care Specialists. Customer service has set up a meeting with the member to discuss his concerns and any claim questions for all members on the policy. Five star plus organization! Our clients are always compliant with HIPAA & COBRA requirements. How organisations can overcome employee health inertia, COVID-19 resources: Support for health, work & life, Remote working & physical distancing support resources. The supervisor has advised the member their right to appeal IBA's decision in her current claims dispute- if the member does not find the current claim status satisfactory. Submit a Claim Please submit the original, fully itemized bill to: Insurance Benefit System Administrators c/o Zellis PO Box 247, Alpharetta, GA 30009-0247 EDI Payor ID #07689 Insured Forms Providers Self-Service Site Contact You may still be subject to a tax penalty. I have been told by IBA that they have received the documentation but they are doing nothing about it. See the press conference. IBA received and finalized the claims on 5/14/2021. Organizing and automating manual processes is a crucial strategy for creating essential administrative efficiency and cost-savings. FCE Benefits is an international benefit provider to government contractors, with physical locations in: ARIZONA CALIFORNIA FLORIDA ILLINOIS Claims and Customer Service: PO Box 576, Arnold, MD 21012. International Association of Better Business Bureaus. My wife had a procedure completed that had 5 doctor visits starting Jan 2020. A big thank you to its staff-we so appreciate all you do for us!****************. On May 29, 2020, June 12, 2020, and June 16, 2020 I went to Duke hospital for diagnostic testing per the suggestion of my doctor. Garden City, NY 11530. Please read the terms and conditions of the Aetna International website, which may differ from the terms and conditions of www.interglobalpmi.com. International Benefits Administrators, LLC. IBA is cost effective and the customer service is top notch. I know that I SHOULD BE in their system. FCE - the industry leader in benefits for government contractors. This is now my second complaint. Zelis Healthcare - Edison Health Solutions, LLC. Or fill our form. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. In January I signed up for health insurance through International Benefits Administrators. The excellent member support provided by IBA has increased our employee satisfaction and improved our overall benefits administration. Thank You. This didn't happen. I 100 % give this company 5 out of 5 stars. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We have reached out to the member regarding updated claim adjustments. Once you're logged in, you'll be able to modify your user profile and change your login name, email address and password. During my most recent phone call he realized they never updated my information to show that we have a secondary insurance. 6 complaints closed in the last 12 months. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Every time I call for every separate claim they state they need medical records and that they haven't received the records. Over 100,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. (1) Allegiance Benefit Plan Management is responsible for administering various aspects of this patient's plan, which may include claim processing, utilization management or eligibility verification. Once received, they will be submitted for review and updated determinations shall be reflected in this member's account with the determination to continue with claims adjudication. This phone service begins August 1, 2022. Our plans provide coverage for a broad range of inpatient and outpatient procedures and are ideal for anyone who has had a change of employment, is looking to fill gaps in coverage, or who needs an insurance plan that is an affordable option while still providing benefits for a range of services and procedures. The claims were paid according to the terms of the policy for claims incurred from 1/*/2020-1/**/2020. IBAs extensive experience in administering health plans is based on our principal of professionalism and total commitment to the client. A International Benefits Administrators is located at 100 Garden City Plaza # 110, Garden City, NY 11530, A The website (URL) for International Benefits Administrators is: https://www.ibatpa.com/, A International Benefits Administrators is open:Saturday: Closed Sunday: Closed Monday: 8:30 AM - 6:00 PM Tuesday: 8:30 AM - 6:00 PM Wednesday: 8:30 AM - 8:30 AM Thursday: 8:30 AM - 8:30 AM Friday: 8:30 AM - 8:30 AM. I've been using IBA also know as International Benefits Administrators. Links to various non-Aetna sites are provided for your convenience only. Duke Health sent all of my medical records to IBA in January of 2020. We are a 24/7 operation so that's important to us. 100 Garden City Plaza, # 110, Garden City, NY 11530 United States, ABOUT IBA None of them has been returned. First asking us in a letter, was this surgery necessary.. We have partnered with hospitals and other medical facilities around the world to establish pre-defined payment procedures to make it easier for you to do business with us. I was able to reach a supervisor named ****** who indicated to me she was waiting on medical records. I demand that the insurance I paid for complete the service promised me by contract. 1-878-222-4415. Only after escalation were the 1st three dates of service overturned and covered by the policy. 1201 Mail Service Center Search for: Careers; . . LOUISIANA MARYLAND NEVADA TEXAS VIRGINIA WASHINGTON DC GUAM KWAJALEIN RANGE ATOLL, 2023 - FCE Benefit Administrators, Inc. - El Paso, Texas 79901 Hours of Operation: Monday - Friday: 8:00 a.m. - 6:00 p.m. Central Time Phone: (915) 532-2100 if we wanted him to live it's necessarythey made us fill out lots of papers explaining why he had emergency surgery. This means we can better serve people who depend on Aetna International and InterGlobal to meet their health and wellness needs. I am trying to get my claims reviewed. Benefit Plan Administrators of Eau Claire, LLC. Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy, or privacy practices of linked sites, or for products or services described on these sites. Claims Fields marked with * are required. After contesting it, they reviewed it and paid the first 2 events and continue to deny the final 3 procedures as pre-existing condition. The hospitals have now sent me to collections because of lack of payment from IBA. Contact Information 100 Garden City Plz Ste 110 Garden City, NY 11530-3201 Visit Website (800) 422-7617 Customer Complaints 51 complaints closed in last 3 years 6 complaints closed in last 12. I'm looking forward to them implementing an app and our employees will have a super user friendly option. ************ 30, 2020 I presented at the ********** of Wisconsin with a detached Retina and 11 macular tares. After logging into the site, you'll see information such as your benefits, claims information, including claims status and coverage dates. Either because something was done wrong or theyre escalating. International Benefits Administrators. IBA | Privacy Policy | Terms of Use | Site by Lightmatter. S&S - Benefit Administration Services, Ltd. S&S - Benefit Plan Administrators of Eau Claire, Inc. S&S - Consociate - Benefit Administration. Farminton Hills, MI 48333. (1) Allegiance Benefit Plan Management is responsible for administering various aspects of this patient's plan, which may include claim processing, utilization management or eligibility verification. We use cookies to give you the best possible online experience. No part of their process for providing me coverage has been accessible or transparent. Tools and guidelines to help you get paid faster. Secure websites use HTTPS certificates. American Specialty Insurance & Risk Services Inc. They are always available to us and our team members even on weekends and holidays. Got a claim approved which was a headache in itself. Their automated call in system is designed to be difficult. Zelis Healthcare - San Diego County & Imperal County Schools Fringe Benefits Consortium Insurance Services, LLC. Zelis Healthcare - Benefit Management, LLC. Every time, they say to call back a few weeks later. Mailing Address: NC Department of Insurance 1201 Mail Service Center Raleigh NC 27699-1201. I have received the same bills in the mail probably 10 times now. I called my insurance provider after the appointment and was told I would have 20% of the anesthetic covered, the surgical procedure to repair the retina would be covered at $1277.90 and I have coverage at 80% for day surgery. Contact Us; The Vanguard to your Personal Health. Keep up the great work IBA!! Phone: (814) 454-0167 Nationwide: 800-777-2524 Fax: (814) 461-9402 Your submission has been received! Get Directions. Claims were processed according to the member's plan certificate. This has been done multiple times now. BBB Business Profiles may not be reproduced for sales or promotional purposes. I am filing a complaint about the balance that IBA owes to the provider for the services provided on April 26, 2020. We have attempted to contact the member regarding the current status of her claims on file. Included in. Zelis Healthcare - Alternative Insurance Resources, Inc. Zelis Healthcare - ArcBest Corporation (Choice Benefits), Zelis Healthcare - Automated Group Administration, Zelis Healthcare - Benefit Management Administrators. Benefit Type* Subscriber SSN or Card ID* Patient First Name Patient Gender* Male Female Patient Date of Birth* Provider TIN or SSN(used in billing) Every time, they say to call back a few weeks later. We will attempt to reach out to the member to provide updated claims status for her inquiry. Disability Reinsurance Management Services Inc. National Provider Identifier The National Provider Identifier is required. Claims Eligibility Fields marked with * are required. A.C. Newman & Company Insurance Correspondents Inc. 2 Prudential Plaza180 North Stetson AveSuite 3650, Attn: Carol Renehan161 N. Clark StreetSuite 1100, 40 Overlook PointLicensing Department Atten: Natalie Polishchuk. Friday Health Plans Management Services Company Inc. 11910 Anderson Mill Rd.Atten: Licensing Department. Cypress Benefit Administrators: Participating Payor: Professional Institutional: 64159: DEFINITY HEALTH: . (878) 222-4413. They need to check their attachments instead of claiming I did not send them what they requested. This page was last modified on 06/01/2023, Physical Address: Zelis Healthcare - Trusteed Plans Service Corporation. Our benefit plans position ourselves as a great place to work. The agent from IBA contacted me yesterday and is looking at ways to resolve the issue. UltraCare policies in Vietnam are insured by Baoviet Insurance Corporation Limited, and reinsured by Aetna Insurance Company Limited, part of Aetna International. PreferredOne Administrative Services Inc. Professional Risk and Asset Management Insurance Services Inc. Radiant Services c/o Accenture LLP210 6th Ave.Floor 8, Reed Group ManagementLLC c/o Alight SolutionsLLC4 Overlook PointSuite 40P.
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